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Refund Policy

Last updated: January 2026

This Refund Policy outlines the terms and conditions regarding payments, refunds, and cancellations on CityHub44 (accessible at https://cityhub44.uk). By purchasing any paid service or listing on our website, you agree to this Refund Policy.

1. Paid Services Covered

This policy applies to payments made for:

  • Featured listings
  • Promoted listings
  • Premium or paid listing plans
  • Any other paid services offered on CityHub44

Free listings are not subject to this policy.

2. General Refund Policy

All payments made on CityHub44 are non-refundable, except in specific circumstances outlined below.

Once a paid listing or promotional service has been activated, the service is considered delivered.

3. Eligible Refund Cases

A refund may be considered only if:

  • A technical error resulted in a duplicate or incorrect charge
  • The paid service was not activated due to a system issue on our end
  • Payment was taken but the service was not delivered

In such cases, users must contact us within 7 days of the transaction date.

4. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after purchase
  • Lack of enquiries, leads, or sales
  • Removal or suspension of a listing due to policy violations
  • Incorrect information submitted by the business owner
  • Expired promotional periods

Paid listings do not guarantee visibility, rankings, traffic, or customer enquiries.

5. Listing Removal & Account Termination

If a listing is removed or an account is suspended due to:

  • Violation of Listing Rules
  • Submission of misleading or prohibited content
  • Breach of Terms & Conditions

No refund will be provided.

6. Cancellations

Business owners may cancel future renewals (if applicable) at any time through their account dashboard or by contacting support.

Cancellation stops future charges but does not result in a refund for the current billing period.

7. Refund Process

If your refund request qualifies:

  1. Contact us through the Contact Us page
  2. Provide payment details and reason for the request
  3. Approved refunds will be processed using the original payment method

Refund processing times may vary depending on the payment provider.

8. Payment Providers

CityHub44 may use third-party payment processors. Refunds are subject to the policies and processing times of these providers.

9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions about this Refund Policy, please contact us via the Contact Us page on the website.